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Refund and exchange:
I: If yours mistake caused us to send the wrong size or the wrong product: You need to bear the shipping cost of sending it back to our warehouse. After receiving the return, we will confirm that the original is not damaged, stained, or used. Then we will refund your payment(without the shipping cost) and If you need to exchange the size , you need bear the resend shipping cost.
II: If our mistake caused us to send the wrong size or the wrong product: We will bear the shipping cost you send back to our warehouse. After receiving the return, we will confirm that the original is not damaged, stained, or used. Then give you the full refund or resend the goods according to your request (we will bear the resend shipping fee).
III: Lost or damaged products caused by the transportation of the freight company: After confirming the information with the freight company, we will resend it or give you a full refund. You do not need to bear any costs.
Notice: Refunds and exchanges-please contact us within 1 week after receiving the goods. Since the freight company’s detailed cargo transportation records are only kept for one week, detailed information will not be able to be queried for more than one week.
I: You can contact us to cancel the order within 24 hours after placing the order. This will not charge any fees. We will give you a full refund.
II: If you need to cancel the order more than 24 hours after placing the order, we will charge 30% of the labor cost of the order amount (not including shipping).
Get contact with us:
Address: No. 1-12, Wuli Credit Union, Chungu South Road, Jishan Town, Wuhu City, Anhui Province, China